Thames Water Flood/Sewerage Update

From Thames Water

As you will be aware, recent heavy rain has led to wide-scale flooding across the Thames Water region. We are working closely with the emergency services, health services, local authorities, and other the utility companies, as a multi-agency resilience team to ensure a coordinated and effective response.

In many areas, floodwater is entering our sewer network and in some cases overloading our pipes and sewage pumping stations. Although these are designed to take wastewater from homes and businesses, they are not built to take storm or river water. This is putting our sewer pipe network under considerable strain. We are doing everything we can to protect our assets from flooding and maintain normal services wherever possible.

To prevent local homes from flooding by sewage, it is possible that we may have to deploy tankers at your local pumping station to relieve the volumes of water entering them. We are sorry for any inconvenience this may cause local residents and we will be in touch with the local residents who will be directly affected should we have to take this action. We will also keep you updated if tankering is taking place in your area. If your residents experience any problems or have concerns about the tankering or sewer flooding, please advise them to contact our 24-hour Customer Service team on 0845 9200800.

With more rain predicted over the coming days, please be assured we are preparing for further flooding by bringing in extra staff to help respond to customer emergencies. Further advice and information can be found on our website and the Environment Agency’s website or via their Floodline 0845 988 1188.